Monitronics (Moni) Security System Review


The Montronics or "Moni" system, as the company has rebranded it, is an exciting security system that has been produced for many years. The manufacturer of this system focuses on monitoring the user's home. More than 1 million customers trust the Moni system because it has been reliably protecting their homes for decades. Patrons still love it even though it has sort of an old-school feel to the way that it operates. They still sign up and pay for it every day. If you're wondering if the unit is right for you, you can go through this review and come up with the answer quickly. Here's some more information about it that can help you to make an informed decision.

The Pricing in a Nutshell

The first thing you'll need to understand about the Moni is the way the pricing works. There's a monthly fee for the service and a separate price of $99 that covers the installation of the product.

The company offers two plans to its customers. One plan is the Basic Home Security plan for $34.95 a month, and the other plan is the HomeTouch Security plan for $42.95 a month. Both packages have a wealth of features with them, but they operate differently. For example, the $34.95 plan requires that the customer have a landline. The $42.95 plan does not.

The $34.95 plan has features such as around-the-clock security monitoring, medical monitoring and fire and smoke monitoring. The customer also has access to carbon monoxide monitoring and water/freeze detection. Accessories include four window decals, three door or window sensors, a keychain remote, a color touchscreen panel, a pet-sensitive motion detector and more.

The HomeTouch Security plan adds some features such as the indoor video camera, the cellular connection and an array of add-ons that customers can get for an extra charge. Some of those features include:

  • Video surveillance
  • Full sensor text and email alerts
  • Two-way voice communication
  • Light automation
  • Lock automation
  • More

The price for the installation of the system starts at $99. The company likes to request that their customers sign a contract. They may request a three-year or a five-year contract. It's up to the patron to decide which one coincides with his or her lifestyle.

All the monitoring is done by alarm response centers that have five-diamond certifications. Thus, consumers can feel confident that their homes and buildings are in reliable hands.

Apps and Smart Device Control

Customers can use their smart devices to control various functions if they desire to use the monitoring system remotely. They can find apps for their iPhone, BlackBerry and Android units in the appropriate marketplaces. They can use these applications with smartphones as well as Pebble Watches, Apple Watches or the Kindle Fire televisions. Alarm.com is the company that puts out the applications, and the applications have pretty good ratings from consumers Currently, the Apple app has 3.5 stars, and the Android app has 4.5 stars. Consumers feel that both apps have above-average performance, and they are pleased with them.

You have a lot of control over the unit when you use it with the app. You can do things to your home like lock and unlock the doors, turn your lights off, adjust the temperature or have a look and see what's going on in the cameras. This system will help you to feel safe and secure about your home and your well-being while you're at work or on vacation.

Reviews and Commentary

The consumer reviews will provide you with the most information on how the unit and the company performs. You can also learn a lot from the ratings and information that you see on sites such as the Better Business Bureau. We decided to take it a step further and launch some test calls. We saw quite a few complaints from customers about the company's customer service, and we wanted to make sure that any future customers would have the perspective that came from our live test, as well.

Many customers complained that they called the company's customer service team many times and did not get responses. We decided to put customer service to the test. When we called, we received a response within three minutes, which is phenomenal for a large company. Additionally, we got help from an English-speaking representative who answered our questions. Their call center is available seven days a week and 24 hours every day. Reps also have some hours in the office, as well.

The company has an A rating on the Better Business Bureau site. However, there were many complaints about the installations. Some consumers said that their installations went awry. Others noted that their alarms did not respond correctly. The term dishonesty came up a few times. Monitronics seems to select contract cancellation as their go-to method of handling conflict. It would have been better for Moni to implement company-wide installation training improvement and customer service retraining, but they chose to wait until each customer complained and then appease that customer to satisfaction. Whatever they're doing has enabled them to continue to have an A rating with the BBB.

Some Frequently Asked Questions

Do Consumers Get a Trial Period?

There is no trial period. However, a new customer may have some sort of protection under the "cooling off" rule that the federal government set up.

Can Renters Buy This System?

This system is only for property owners. Renters, unfortunately, are not eligible to buy it.

How Long Do the Contracts Last?

Customers can request three-year contracts or five-year contracts. The three-year contract meets the minimum requirement.

What Happens if the Customer Moves?

Customers are obligated to withhold their end of the contract. However, if one has to move, the company may allow the customer to let a relative or loved one take over the contract. This may work if the consumer is moving to an area where she can't take the service.

Can Customers Trust the Installers?

All the installers go through thorough background checks and cannot work for the company if they don't have a positive check. Customers can feel comfortable for this reason.

Now, you should be able to make a sound decision about whether this unit is right for you.