Xfinity Home Security Service Review


I have a complicated relationship with Comcast Xfinity. The company's business class internet service is excellent; however, I hate the high bill that comes with the service. A couple of years ago, I decided to my Comcast TV service. However, many of my friends enjoyed the convenience of having one bill for TV, phone, and internet. Comcast Xfinity is hoping that the convenience of having a single bill will help to sell their Xfinity home service to consumers. Do users care enough about having a consolidated bill to switch to Xfinity? Only time will tell.

What is the Cost of Xfinity Home?

Two years ago, I called Comcast to find out more about a home security promotion they were offering, but a lot of has changed since then. I've spent a lot of time secretly shopping for Comcast services based on changes that the company has made to their Xfinity Home service. I noticed that the company's services have changed as more people choose to use Comcast as the provider of their home security.

I recently called Comcast to inquire about their home security packages. Comcast offered me the basic Xfinity Home security package. This package is $29.95 a month for the first 12 months. The remaining 13-24 months are $39.95 a month. To take advantage of the initial savings, customers must bundle their security package with another service. For examples, customers must have Comcast internet, TV, or phone bundled with the security service. The sales rep I spoke with told me that I needed to subscribe to Xfinity's Starter Triple Play to receive the discount. Other customers have stated that they got the same offer for bundling another service. Comcast customers who choose not to add an additional service will initially pay $39.95 a month for the security package.

What Does Xfinity's Home Packages Include?

Home Secure is Xfinity's base packaged. It's $39.95 a month for a two-year contract. Originally, Comcast only offered 36-month contracts. For $39.95 a month, customers get the ability to control their home security system using a cell phone app. Xfinity also provides 24/7 security using multiple monitoring centers. According to Xfinity, the average response time to an alarm is 45 seconds. The response time if the amount of time it takes Xfinity's monitors to contact the homeowner after the alarm gets triggered.

All customers will need to pay a $99 installation fee. The installation fee covers the home installation of the equipment as well as equipment training. The security equipment that comes with Home Secure includes three window/door sensors, one wireless keypad, a motion sensor, and one touchscreen controller. The security panel communicates with the monitoring center over a secured network. The security has a backup battery in place should a power outage occur. The monthly fee also gives users access to Xfinity's phone app. The phone app allows users to receive email and text alerts related to their security coverage.

You Can Add More Equipment to Your Xfinity Home Service

Each package comes with equipment. However, you can add more equipment to your plan for an additional fee. This equipment allows you to automate certain aspects of your home. By purchasing the additional equipment, you can control the thermostat, locks, and lights remotely.

Thought about switching from Comcast to DISH, DirectTV, or streaming TV? I'm going to tell you something that Comcast doesn't want you to hear.... their Xfinity Home Service is the bait that traps you with the company. While Comcast is not a bad choice of home security providers, it certainly isn't the best. There are better home security services available that are less expensive, don't require you to sign up for a long contract, and offer superior home protection.

More About Comcast's Mobile Apps

Xfinity has several apps that are available to customers depending on the security package. These apps are available on both Google Play and iTunes. The rating for Xfinity's iPhone app has a 2.5-star rating. The Google Play rating for the Android app has 4.3 stars.

If you don't use smartphones, Xfinity does have another option that allows people to monitor their home security equipment. You can download the app to your TV allowing you to live stream the video footage and monitor things around your home without having to run around your home. Of course, using the app on your TV means that you must have an X1 subscription. You can use the service to adjust the thermostat, turn off the lights, and more.

Points to Consider When Signing Up for Xfinity's Home Service

  • Xfinity is only available in areas where there is Comcast Service.
  • Bundling the internet, cable, and security will help you save money in your contract's first year.
  • The introductory offer expires before your contract ends.
  • Customers can use Xfinity's comprehensive online help site, ask questions to a representative using live chat, and access to help forums.
  • Comcast customers have 30 days to cancel the service. However, if you decide to cancel the service after this period you will have to pay an early termination fee.
  • Once your 24-month contract expires, you retain ownership of the equipment.
  • You will need to set aside 4 hours to have your system installed. However, the service could take as long as 6 hours.

FAQs

Does Comcast still give customers a $200 Visa gift card for signing up?

I get asked the question often, and the answer is yes. However, you need to be a paying customer for at least 90 days. After maintaining your account for 90 days, they will send you your gift card in 18 weeks.

What are Comcast's Early Termination Fees?

Comcast charges an early termination fee to anyone who cancels their contract before it ends. The amount you pay in early termination fees depends on your level of service. If you have preferred service will pay an $1100 termination fee. However, you can subtract $100 for every three months you maintained service. Anyone with basic service will pay a $770 termination fee. Again, you can subject $70 for every three months of service you maintained. To find out more about how early termination works, you should read your contract with Comcast.